Complaint Investigation Report

121373153-4-29-2026-21-AS-KMOA-DW9NWF-20260723104929

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/22/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260422094313

Approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Licensee Stiivi Aguilar, interviewed residents and reviewed records. Based on interviews conducted and records reviewed, LPA was not able to find evidence to support the allegation of a personal rights violation. Interviews conducted did not provide any details of problems at the facility. LPA was informed the staff are helpful and provide for the residents needs. LPA was informed there were no recent arguments in the facility and no one has complained of any injuries or mistreatment.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.