Complaint Investigation Report

121373153-2-11-2025-21-AS-BMOS-DE7Q29-20250224104645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/06/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250206140441

Staff did not maintain sufficient foods at the facility for residents in care

Staff did not ensure the facility was kept free of pests

Staff did not ensure a comfortable temperature was maintained for residents in care

At approximately 2:15PM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to open an investigation into the above allegations. LPA met with Administrator Stiivi Aguilar, toured the building and interviewed residents. LPA observed food stores in the facility which met requirements. Facility pantry is stocked and the kitchen refrigerators and freezers were full. LPA spoke with residents about the process to get snacks. LPA was told they only need to ask and snacks are provided. LPA spoke with Administrator about the various pests. Administrator said the issue comes and goes throughout the year. He said when pests are observed, they put out traps. LPA did not observed evidence of pests during this visit. Upon arrival, LPA observed the thermostate inside the facility was set to 70 degrees. LPA verified with a thermometer and found the temperature to be 70.5 degrees. LPA observed there was a musty odor when the heater was on during this visit. Administrator removed the air filters for the heater and found the filters were in need of changing. The filters were removed during the visit and the odor disappeared.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.