Complaint Investigation Report

124700004-2-6-2024-47-HC-WSCT-D4SLVP-20240429090545

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/28/2022 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20220328100539

1. Home Care Aide is not registered prior to caring for clients.

2. Home Care Aide is not fingerprint cleared/exempted prior to caring for clients.

Home Care Services Bureau (HCSB) Associate Government Program Analyst (AGPA) Megan Vigil arrived at the business office of Agape Home Care on 1.3.24 at approximately 2:00PM and was greeted by Designee, Amy Zelanick.

AGPA Vigil conducted an annual inspection and discussed the complaint allegation. Upon completion of the file review, the details and information did not support what was mentioned against the Home Care Aide in question.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and the appeal rights were provided.