Complaint Investigation Report

Based on records reviewed and interviews conducted, LPA was not able to find any residents that did not have their medical needs addressed. LPA reviewed documentation from staff that shows prompt attention to any medical need a resident may express. LPA observed facility notifies the physician of resident complaints and ensures emergency personnel are summoned when needed. The facility then reports the incident as regulation requires. During the course of this investigation, LPA toured the building and grounds. LPA did not observe any pet feces unattended. Based on interviews conducted, several residents either have pets or have family visit with pets. LPA learned from staff that they have not observed pet feces that was not in a litter box or on the floors in the facility. LPA was informed that the residents that have pets, either take care of them themselves or have family that addresses the pets needs.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.