Complaint Investigation Report

Based on interviews conducted and records reviewed, facility observed and reported several falls sustained by R1. Facility reported to the physician and CCLD on the status of each fall and what injuries were sustained. Facility updated the care needs after each fall and continued documentation of their status. Facility documents any changes observed to residents appearance or status and reports to the physician.

This agency has investigated the above allegations. We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or is without a reasonable basis.