Complaint Investigation Report

LPA investigated, “Facility not providing food choices to residents.” It was reported that some of the residents do not feel that they received a choice for meals; and that there was little to no input from them. However, overall, it was stated that the residents were fine with the meal choices and that the administrator has changed the process in that the residents are more involved with the menu and creating lunches when leaving the facility for the day program.

LPA investigated, “Facility not assisting in finding medical treatment options for residents.” It was reported that a resident (Resident 1) indicated that there was a delay in medical insurance changing to the new county of origin, which created a delay in medical and dental care. However, the resident did not have any pressing medical or dental needs. The resident received a completed medical physical before placement at the facility. While there was a delay in medical care this was not the fault of the facility, rather the insurance.

LPA investigated, “Facility staff verbally abusive towards residents.” It was reported that a resident (Resident 1) indicated that a texting exchange between R1 and the administrator occurred. The resident reported that she felt upset and her feelings were hurt when this interaction occurred. All other residents at the facility stated to the LPA that they feel safe at the facility and believe the staff to be kind to them.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was provided to administrator.