Complaint Investigation Report

Staff did not ensure facility was kept in clean sanitary conditions at all times for clients in care

Interviews conducted indicated that the facility did have a recent time where the water was not working properly in the well. Staff were able to maintain the water for drinking and flushing toilets without any issues. The facility has a plan in place that was approved by Alta California Regional Center for when the water well stops working and the reserve water has to be used. A water tank reserve is kept full on the property for drinking water and washing hands and toileting. There is one client who occasionally will smear feces on the wall but staff are quick to address and clean using wipes. Observations indicated that there are three restrooms available for use at the facility by clients in care. All three restrooms were clean and sanitary, no odors indicated.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the allegation staff did not ensure facility was kept in clean sanitary conditions at all times for clients in care is unsubstantiated. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents. Exit interview conducted and copy of this report given to facility.