Complaint Investigation Report

095002904-7-13-2026-59-AS-LMUZ-DVYPK6-20260714112236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260515142638

Staff did not treat client in care with dignity and respect

On 7/13/2026, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Sara Koerlin. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Based on client and staff interviews, there is insufficient evidence to support the allegation. R1 reported that they feel safe in the environment and did not identify concerns regarding their overall treatment by staff. However, R1 stated that they feel staff ask unnecessary follow-up questions, which R1 perceives as disrespectful and undignified. Staff reported that follow-up questions are asked as part of providing support, understanding the client’s needs, and ensuring appropriate services are provided. Based on the information obtained, R1's concerns appear to be related to differences in communication preferences and expectations regarding staff qualifications and interactions. No evidence was obtained indicating that staff intentionally or consistently failed to treat the client with dignity and respect. Therefore, the allegation is determined to be unsubstantiated.

Exit interview conducted. Report left with facility.