Complaint Investigation Report

Staff did not maintain the facility in a clean or sanitary condition

Based on record reviews, interviews and observation, the department has concluded that the facility did have a septic system that was temporarily out of order for a few hours on 3/5/24. Maintenance was called immediately and blocked the area. The area was then cleaned and sanitized. Clients used alternate doors to exit, additionally, the maintenance of the bathroom did not disrupt programming. The septic system was fixed in a few hours on 3/5/24. Although the allegation happened, the facility followed up on the situation and addressed the issue without disrupting program for the clients, therefore the allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Residential Supervisor and a copy of this report was provided to the facility.