Complaint Investigation Report

095920119-7-13-2026-59-AS-LMUZ-DVYPHR-20260714112021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/14/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260514114847

Staff did not ensure residents have activities

On 7/13/2026, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Sandra Riffey.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Based on the Department’s observations made during multiple visits to the facility and resident interviews, there was insufficient evidence to support the allegation that staff did not provide residents with activities. During each visit, the Department observed scheduled activities being offered and available to residents throughout the day. Residents interviewed stated they had a variety of activities to choose from daily and were satisfied with the activity program. The Department did not observe or obtain evidence to support the allegation. Therefore, this allegation is determined to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. Report left with facility.