Complaint Investigation Report

Licensee does not ensure staff have required training

Based on documents obtained and statement reviewed, the department determined that Licensee does ensure staff have required training. Department reviewed trained records and noted that staff were adequately trained per regulations with topics including medication management, Dementia, resident rights, activities, ADLs, etc. Records show the required training hours. Staff interviewed stated that staff do receive training. Based on information gathered staff are receiving the required training. Department finds allegation to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Staff do not ensure medication is stored in originally received container

Based on documents obtained, statement reviewed, and observation of Med carts on October 27, 2025, and November 24, 2026, the department determined that staff do ensure that medications are stored in their originally received containers; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. Report left with facility.