Complaint Investigation Report

097003692-5-3-2022-25-AS-LMUZ-CEGTA4-20220516143253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/15/2022 and conducted by Evaluator Michael Smith

COMPLAINT CONTROL NUMBER: 25-AS-20220215141835

Facility does not ensure that resident is adequately fed.

Prior to entering the facility, LPA Smith spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening protocols, wore a mask and maintained distance during the visit. LPA Smith conducted an unannounced complaint visit and met with Shirley Dizon.

Based on the investigation, there is no evidence that the facility is not feeding residents and lacking basic food items. Facility is well stocked with various foods/snacks, 10 loaves of bread was observed in the refrigerator, other residents were interviewed and none had any complaints about the food or the amount of food given. Based on this, the allegations of facility does not ensure that resident is adequately fed and facility lacked a basic food item are UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.