Complaint Investigation Report

Department investigated allegation, “Facility is malodorous”. The facility was toured on 9/4/25 and several other occasions and observed to be clean, sanitary, and free from odor. Resident rooms, common areas, kitchen area, and dining room were toured. Four (4) staff members were interviewed in which they stated housekeeping and other staff keep the facility clean and free from odor. Staff stated due to resident incontinent care needs, at times there may be a temporary smell, but staff take care of the problem in a timely manner. Due to interviews and observation, the department finds allegation to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Staff did not provide first aid to resident after a fall

Staff are not following reporting requirements

The department conducted interviews, facility observation and record review to investigate the above allegations. During interviews with facility staff, it has been discovered that facility provides first aid to residents after a fall as well as call 911. Additionally, the department confirmed that incident reports were sent to CCLD; therefore, the department finds allegations to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Exit interview conducted and report left with facility.