Complaint Investigation Report

Staff do not ensure that resident needs are met in a timely manner – UNFOUNDED

During the investigation the department interviewed residents and staff and completed file reviews. Four (4) resident interviews stated that staff meet resident care needs and respond in a timely manner. The department interviewed six (6) caregivers on duty in which they stated residents do not have to wait for long periods of time for care, and staff respond to residents’ needs in a quick manner. Due to the information gathered, the Department finds the allegation to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Staff does not treat residents with dignity or respect - Unfounded

Staff speak inappropriately in the presence of residents

The department interviewed eight (8) staff and four (4) residents during a complaint investigation. The department conducted a tour of the facility on 06/05/25, 07/15/25 and 07/24/25 and conducted interviews with residents and staff. Interviews indicated that all staff treat all residents with dignity and respect and do not speak inappropriately to residents. During a facility tour on 06/05/25, 07/15/25 and 07/24/24, facility staff were observed to be attentive to residents’ needs and treating residents with dignity and respect. During residents’ interviews, residents did not express any concern in this area. Based on facility tours, interviews and observation, the department found that there is no evidence that facility staff do not treat residents with respect, or speak inappropriately to residents; therefore, these allegations are found to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. Report left with facility.