Complaint Investigation Report

The Department received a complaint alleging the facility staff are not showering residents timely, residents are left in soiled clothing for an extended period of time and staff are not assisting residents timely due to lack of staff. LPA reviewed resident files and interviewed staff and residents. The findings are as follows:

The residents who were interviewed were not able to communicate with LPA due to diagnosis of Dementia. All residents at the facility have a diagnosis of dementia. Staff stated in interviews that staffing can be challenging, but staff are still able to meet the needs of all residents in care. Staff also stated in interviews that if a care staff calls in, then a staff from management will fill in. Executive director stated that the facility no longer utilizes an outside staffing agency because they are fully staffed and have staff working overtime that can cover shifts. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED

Residents left in soiled clothing for extended periods of time.

Residents who were interviewed were not able to fully communicate with LPA due to diagnosis of Dementia. Staff 1 (S1) stated that sometimes residents refused, but there are multiple attempts to assist residents through distractions, and/or call for additional assistance from another staff. Staff stated that when they do find a resident with soiled clothing, they will immediately assist the resident. Staff stated that some residents can get soiled quickly due to the medications that residents take. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.