Complaint Investigation Report

Staff interfered with the resident's right to make decision about their care

Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegation above. During the investigation, it was determined that after R1 asked to go to bed later, facility planned to have staff work a little later to accommodate resident desires. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation UNSUBSTATIATED.

Facility staff are not adequately trained to meet the needs of residents in care

Staff do not transfer resident in a safe manner

Staff do not have equipment required to meet residents needs

Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegations above. During the investigation, the department reviewed staff training records and observed that required training requirements were met, including how to safely transfer residents, and using required equipment for transfer. Staff interviewed indicated that staff have required mandated training. Though training requirements are met, meaning classes were taken; LPA cannot ascertain if all staff understood the training and applied it appropriately. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation UNSUBSTATIATED.

Exit interview conducted and copy of this report was left at the facility.