Complaint Investigation Report

092700750-11-26-2024-59-AS-MSEY-DBMPZU-20241204104607

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/18/2024 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20241118114348

On 11/26/24, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Lydia Gravelyn.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

Based on documents obtained and statements reviewed it was determined that facility does not financially abuse residents. Based on five staff interviews (5) and five resident interviews (5) and department observation it has been determined that the Resident Council is the one who sets up a surprise fund for the front-line workers, every year for winter Holidays. Staff are not involved in the Resident Council and therefore have no idea what the Resident Council does. Furthermore, resident interviews indicated that their participation in that event was volunteer. Based on this information, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. Report left with facility.