Complaint Investigation Report

097001794-9-8-2022-25-AS-KHOS-CK4MQ2-20221011094803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/22/2022 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 25-AS-20220722085838

Staff are not providing adequate food service to residents

Licensing Program Analyst (LPA) Kerry Hiratsuka arrived at the facility unannounced to conduct a Complaint Investigation Visit. LPA conducted COVID-19 Precautionary prescreening, and wore a surgical mask while at facility. LPA was screened by Caregiver.

LPA investigated the allegation “Staff are not providing adequate food service to residents.” LPA interviewed staff and two residents, and also inspected the food supply. One resident said the food was good and one stated it was bad. LPA was unable to interview the rest of the residents due to mental capacity. LPA observed fruits, frozen prepared foods, frozen raw chicken, fresh vegetables and other food items in the facility. LPA reviewed the menu.

Because there is a difference in the interviews, LPA cannot prove or disprove the allegation. The allegation is unsubstantiated.