Complaint Investigation Report

097001962-4-30-2024-59-AS-LMUZ-D4VVN9-20240502163446

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/17/2024 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20240417120233

Staff interfered with the resident's right to make decision about their care

Facility is in disrepair, unsanitary and free from odor

Facility staff are not adequately trained to meet the needs of residents in care

Staff do not transfer resident in a safe manner

Staff do not provide daily activities for residents in care

Staff do not keep the facility free of mold

Staff do not have the equipment required to meet resident needs

Staff are not meeting resident's ALD need

Licensing Program Analyst (LPAs) Muscan and Bains arrived at the care home and met with Administrator Lenore Alexius, to close the complaint into the allegations listed above.

The department conducted a walkthrough of the facility. The facility was clean, safe, sanitary, and free of mold and odor. Upon initial investigation it was discovered that the allegations for this complaint is for another facility. Although the complaint allegations are not related to this facility, the Department did not observe any issues with the facility physical plant.

The above allegations are found to be UNFOUNDED. A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

No deficiencies are being cited. Exit interview conducted. A copy of the report provided.