Complaint Investigation Report

097004177-1-4-2024-59-AS-LMUZ-CZLPY6-20240118104321

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/26/2023 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20231226152933

Facility staff do not ensure residents’ hygiene needs are being met.

On 01/04/24, Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced to do complaint investigation and to deliver complaint findings into the allegation listed above and met with Administrator Landon Pilegaard . During the investigation, the Department conducted interviews with 3 staff and 2 residents and reviewed documentation pertinent to the investigation. Staff and residents interviews indicated that residents hygiene needs are met per residents needs and service plan. Staff interiews indicated that memory care staff does not cut residents nails per facility policy and nails care are done for residents by thier families or salon. For hospice residents, it is done by hospice company. Memory care staff clean residents nails as needed. Based upon the information obtained during investigation, the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility.