Complaint Investigation Report

097004177-11-30-2021-25-AS-LMUZ-C9H3QL-20211207172716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/13/2021 and conducted by Evaluator Michael Smith

COMPLAINT CONTROL NUMBER: 25-AS-20210513145946

Facility has not promptly provided all of resident's records.

Prior to entering the facility, LPA Smith spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening protocols, wore a mask and maintained distance during the visit. LPA Smith conducted an unannounced complaint visit and met with Greg Kasner.

Facility Administrator, indicated that all of R1's requested documents had been provided to R1's family. Family reports that the documents were received in 2 parts, the last of which was received in early August 2021.

This agency has investigated the complaint alleging that the facility has not promptly provided all of resident's records. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.