Complaint Investigation Report

Staff did not ensure resident was kept clean

Staff did not provide adequate food service to resident in care

Department conducted record review, staff, and resident interviews to investigate this allegation. Five (5) staff interviews indicated that staff were providing all ADL assistance, including toileting to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours or as needed. Five (5) resident interviews reflected that their care needs were met by staff and there were no issues to address. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff meet their needs. Residents stated they have not had issues with food service including temperature of food, quality and quantity of the food served. Staff interviews indicated that the facility is kept clean and sanitary without and concerns; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegations are false, could not have happened and/or is without a reasonable basis.

Staff did not treat resident with respect

Department conducted staff and resident interviews to investigate this allegation. Five (5) staff interviews and five (5) resident interviews indicated that staff treat residents with respect. Resident interviews indicated that they have never witnessed or experienced abuse in the care home and that staff treat them with respect. Interviews with staff indicated that they have not witnessed anyone treat residents disrespectfully; therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegations are false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. Report left with facility.