Complaint Investigation Report

Allegation: Staff do not safeguard resident's personal possessions.

On 09/30/2024, the LPA interviewed R1 that stated they ordered three (3) banana bread muffins online on 09/03/2024. R1 stated that they left the muffins in a basket next to their bed. R1 stated that they ate one (1) of the muffins so that left them with two (2) muffins. R1 stated that the last person in the room was S2. R1 stated that S1 spoke with S2 regarding the missing banana bread muffin and that S2 denied that they took anything and that they did not touch anything in R1’s room. R1 stated that S1 replaced the muffin.

R1 further stated that on 09/21/2024 they bought three (3) bottles of coconut water that they kept in the locked refrigerator in the back kitchen. R1 stated that one (1) of their bottled coconut waters were missing and one (1) of their yogurts was also missing from the refrigerator. R1 stated that they labeled their food items with their name and date and that other residents use this same refrigerator.

On 10/07/2024, the LPA interviewed S1 and S2. S1 stated that they spoke with S3 and that S3 said that they did not touch nor take anything in R1’s room. S1 stated that they went to the store and bought R1 another banana bread muffin to replace the missing muffin. S2 stated that residents can place their personal food items in the locked refrigerator and that no one has access to the refrigerator. S2 stated that only kitchen staff are allowed in the kitchen and when a resident wants their food, they can ask the staff to get the item.