Complaint Investigation Report

Allegation: Staff does not treat resident with respect

On 09/05/2024, the LPA interviewed R1 that stated, “S2 continues to purposely sing loud passing my room.” R1 stated that S2 has antics ongoing. R1 further stated that S1 did speak to S2 and told them that “S2 was just happy because they got more hours.”

On 11/08/2024, the LPA interviewed R2-R4. R2-R4 all stated that they have not had any issues with staff singing while passing their rooms. Interviews with R2-R4 stated that housekeeping cleans their rooms and that they have not had any issues with the housekeeper.

On 11/08/2024, the LPA interviewed S1 and S2. S1 stated that they spoke to S2 regarding the singing when passing by R1’s room and said, that S2 was listening to a song that made them happy. S2 stated that they sing because they are happy, but they are not singing purposely to upset R1 or any of the residents. S2 stated that they currently work in laundry in the backroom and that is where they play their music.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.