Complaint Investigation Report

On 07/16/2024, the LPA interviewed S1 that stated R1 called 911 themselves and was transported to emergency room. S1 stated that R1 said that they were not coming back and that their ex-wife came to the facility to pick up all their personal belongings and confirmed that R1 was not coming back because they were going to another facility located in Antioch.

On 09/30/2024, the LPA interviewed W1 that stated R1 was transported to Kaiser Walnut Creek Emergency Room (ER) from Walnut Creek Willows (facility) on 07/01/2024. W1 stated that after R1 was treated in the ER, R1 was ready to be discharged and return to facility. W1 stated that they called Walnut Creek Willows several times but there was no answer. W1 stated that on 07/042024 they called the facility, and spoke to one of the Med Techs, (S2), that told them that R1 was discharged and that they were not taking him back. W1 stated that S2 told them that they could not make the decision. W1 further stated that when they did hear back from S3, they told them that they were not going to accept R1 back because they were notified that R1 was not going to return to the facility. W1 stated that S3 acknowledged that they did not give R1 a 30-day notice. W1 concluded statement that there were no bedside evaluations, no exploring alternative placement options, and no confirmation if facility had an opened bed available.

On 09/30/2024, the LPA interviewed W2 that stated R1 called 911 and was transported to Kaiser Walnut Creek Emergency on 07/01/2024. W2 stated that R1 was ready to be discharged on 07/03/2024 and that the facility refused to accept R1 back at the facility. W2 stated that they spoke with S1 that told them that R1 was the one that called 911 and that they were told that R1 was not coming back to the facility. W2 stated that at the time R1 was ready to be discharged from Kaiser Walnut Creek ER, that R1 did not have another confirmed placement at another facility. W2 stated that Kaiser team had to find another placement for R1.