Senior Care Records.

Complaint Investigation Report

Walnut Creek Willows, Walnut Creek10/18/2022Licence 075601431

Census45
Date signed10/18/2022 01:20:25 PM
The inspector’s account

075601431-10-18-2022-15-AS-HHUL-CKZTVY-20221109140442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/08/2020 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20200608105919

On 10/18/2022 starting at 01:05 pm, Licensing Program Analyst (LPA) J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPA met with Supervisor, Marilou Ladaban and explained the purpose of the visit.

During the course of investigation, LPA obtained information, collected documents, and interviewed staff. The facility was keeping a handwritten account of the resident’s funds, and what the funds had been spent on.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction