Complaint Investigation Report

Staff did not provide the clients access to therapy services while in care

An interview with staff S1 and a review of client C3 and C4's progress notes showed that access to therapy was provided to clients in care.

Staff denied an authorized representative access to the facility

Interviews with Administrator, staff S1, and a review of client C1's progress notes showed that the authorized representative identified had not been denied access to the facility.

Staff do not have planned activities for the clients

LPA observations of the facility, interviews with the Administrator and staff S1, and a review of the progress notes for clients C1, C2, C3 and C4 showed that there were planned activities for the clients.

Staff mishandled a client's medication while in care

Interviews with the Administrator, staff S2, review of client C1's medication administration records and progress notes included no data that staff had mishandled client's medication while in care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur; therefore, the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided via email.