Complaint Investigation Report

Allegation: Staff are not meeting resident's needs

Based on interviews and record reviews, C2 did not communicate his medication needs to night shift staff on 09/25/21. LPA reviewed the non audio camera footage which showed C2 knocking on the medication room door at 12:57 AM on 09/25/21. Staff opened the medication room door at 12:58 AM where C2 was observed to have an exchange of words with staff. PD stated that C2 did not ask staff for medication that night and left the area. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated.

Exit interview conducted and a copy of this report provided.