Complaint Investigation Report

Allegation: Staff does not ensure facility is free of pests.

On 08/19/2025 LPA L. Alexander interviewed W1, that stated they received an email with video of a rat stuck to a glue board. On 08/27/2025 LPA Alexander interviewed S1 that confirmed the video location was in the dried foods pantry. S1 stated that the rodent was caught approximately one month ago on a glue board trap. S1 stated that they have a service contract with an exterminator company as well as they started service with Eco-Lab that are coming out to the facility weekly. LPA interviewed S2 that stated whenever there's any pests they will call an exterminator to come check.

LPA toured the kitchen area, dried foods pantry and outside area where deliveries come in. LPA did not observe any pests during visit. LPA reviewed Summary of Service from Western Exterminator Company with service dates 07/31/25, 08/16/25 and 08/22/25 that showed traps and monitoring for pests is taking place.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.