Complaint Investigation Report

It was alleged facility does not have sufficient funds to operate. However, an interview with S1 and S2 on 3/30/23 revealed that the facility had an issue with original company the facility was contracted with. According to S1 and S2, the company ensured that the elevator was fixed, but facility was still experiencing the same issue. On December of 2022, facility switch with a new company and the elevator has been working since.

It was alleged food served by facility is not of the quality to meet the residents' needs. However, 5 of 5 residents stated they like the food and have no issues with the meals being served.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided to Administrator.