Home Care Organization Evaluation Report

Enforcement Analyst (EA) Megan Vigil conducted a phone interview with Licensee Alayne Onscott regarding the ongoing complaint investigation. EA Vigil requested documentation from the licensee, which was submitted immediately. Upon review of the documents received and based on interviews conducted, EA Vigil determined that home care aides (HCA) were providing medical services not authorized under the Home Care Organization (HCO) license.

Onscott was forthcoming during the interview and explained that an HCA stated they performed certain medical services. Onscott stated that they advised the HCAs, they were not permitted to perform some of those services under the HCO license; however, the services were provided regardless of her direction. Onscott also disclosed that another medical service had been provided which they had not realized was unauthorized under the HCO license and was forthcoming about this oversight.Onscott expressed willingness to update policies and procedures to ensure current and new Home Care Aides (HCAs) are properly informed about which services are authorized, and which are not.

The licensee will be cited for providing unauthorized medical services. A copy of the 809, 809D and appeal rights were provided. An exit interview was conducted.