Complaint Investigation Report

074700161-11-5-2025-47-HC-WSCT-DNJQ93-20251118105741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20251030085155

CASWELL BAY INC DBA HILLENDALE HOME CARE INC.

HCO is not ensuring that Home Care Aides complete training requirements

Enforcement Analysts (EAs) Megan Vigil and Yolanda Hankerson were greeted by the designee upon arrival for the purpose of a complaint investigation.

The most current payroll records were requested and reviewed by both EAs. The EAs also reviewed the Home Care Aides’ training records and noted that while initial training documentation was present, several required annual training components were missing.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. An exit interview was conducted. The 9099 and 9099D reports and appeal rights were provided.