Complaint Investigation Report

The complaint alleges that staff does not allow R1 to have access to mail.

R1 stated that he has access to mail. The ADM stated that they provide mail to W2 (as his POA) who provides R1 access to his mail. The data collected does not support the allegation.

The complaint alleges that staff did not provide requested documents to R1.

The ADM stated that R1 did not request his personal file. It was W1 and W3 who asked R1 to get his personal file. Based on the letter from Witness W4 (R1's estate attorney) dated 8/11/2025, neither W1 nor W3 have a legal right to examine any of the personal information contained in the documents they asked R1 to obtain for them, so it was correct that the requested documents were not provided. The data collected does not support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegation is UNSUBSTANTIATED .

Exit interview conducted with ADM and a copy of this report was provided.