Complaint Investigation Report

Staff did not provide appropriate food service for diabetic resident.

Admissions agreement for residents does not include food service for diabetic residents. Instead, it is something residents must provide for themselves if/when the need arises.

Staff did not disinfect visibly soiled surfaces.

No evidence that Staff were not disinfecting visibly soiled surfaces.

Resident's air conditioning is in disrepair.

Resident's air conditioner was working and the room temperature was measured at 77 degrees F, which is within the safe range.

Staff did not safeguard resident's valuables.

No evidence that Residents' valuables were not being safeguarded.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur; therefore, the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided via email.