Home Care Organization Evaluation Report

Enforcement Analyst (EA) Megan Vigil contacted the Designee Cynthia Ponce via telephone at 925.685.9555 and successfully spoke with them. The EA introduced themselves and explained their role with the Home Care Services Branch (HCSB). The purpose of the call was to discuss and schedule the required biennial licensing visit.

During the conversation, the option of conducting the visit virtually was presented and explained in detail. The EA reviewed the virtual visit process, including technology requirements, expectations for participation, and the ability to meet all applicable licensing requirements remotely. Expectations for the file review were discussed, including that all records must be complete, accessible, legible, and available for review prior to and during the visit. Attendance requirements and all licensing expectations were also reviewed.

The Licensee confirmed their ability to meet the virtual visit requirements on 6.23.26 at 12:30 PM. Both parties agreed on the meeting format and scheduled date and time, and the Licensee acknowledged understanding of all expectations and requirements.