Complaint Investigation Report

074700019-1-16-2026-47-HC-WSCT-DQTUZE-20260130150122

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/30/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20251230153434

HCA did not provide services to client as contracted.

Home Care Services Branch (HCSB) Enforcement Analysts (EA) Megan Vigil and EA Yolanda Hankerson arrived at the location of the Home Care Organization (HCO) for the purpose of conducting a complaint investigation.

Upon arrival, EAs Vigil and Hankerson were greeted by office staff. The designee, Cynthia Ponce, could not be physically present at the location. As a result, a conference call interview was conducted. Ponce was cooperative and responsive to all questions posed by EA’s. Ponce provided explanations regarding scenarios related to Home Care Aide (HCA) attendance concerns and outlined the HCO’s established attendance and disciplinary policies. Ponce explained that the HCO has an internal department responsible for investigating attendance-related occurrences involving HCAs. Ponce indicated that if a situation needs reporting, the HCO submits and maintains documentation on file.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.