Complaint Investigation Report

Allegation: Licensee did not refund fees paid in advance upon the resident's death - Substantiated

The Department has investigated this allegation and per records review and interviews found that facility has not refunded the paid rent for the resident who resided at facility from 11/14/2022 to 12/13/2022 to resident’s family member within 15 days after resident deceased, which was due on 12/28/22.

Based on information obtained, the preponderance of evidence is met, therefore the allegations are substantiated.

Deficiencies are cited from Title 22 California Code of Regulations (see 9099D). Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty.

Deficiencies and plan and proof of correction were discussed with the Administrator, Exit interview conducted. Appeal Rights, LIC9099D, and copy this report provided.