Complaint Investigation Report

However, S1 and S2 stated if there are any bruising observed, then staff will notify resident's responsible party. LPA was unable to interview R1. Therefore, LPA was unable to prove or disprove allegation occurred.

Allegation: Resident's hygiene needs were not met

Based on interview with 2 staff, 2 of 2 staff stated residents are provided a sponge bath daily. LPA interviewed 2 residents, and 2 of 2 residents confirmed they are provided sponge bath daily. LPA observed a photo of R1 in a history of texts between S2 and R1's responsible party, and R1 appeared to be well groomed.

Allegation: Resident's toileting needs were not met

Based on interview with 2 staff, 2 of 2 staff stated residents are changed 3 to 4 times a day or as needed. R2 stated staff assists R2 with toileting.

Allegation: Resident's grooming needs were not met

Based on record review, LPA observed a photo of R1's nail and observed toe nails were long. However, S1 and S2 requested R1's responsible party to schedule an appointment with podiatrist to trim R1's toe nails. LPA observed a photo R1's finger nails were manicured. S1 and S2 stated residents finger nails and toe nails are filed, but will communicate with family to schedule for trimmings with a podiatrist.

Allegation: Medications are not stored appropriately

Based on information obtained, Lorazepam were not stored in the refrigerator. However, interview with S1 and S2 revealed that liquid lorazepam are stored in a locked container in the refrigerator. Due to conflicting information, LPA was unable to prove or disprove allegation occurred.

Although the allegation may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided to Administrator.