Complaint Investigation Report

074700004-6-2-2025-47-HC-WSCT-DHTS3F-20250620133105

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/16/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20250516141134

Home Care Organization (HCO) is not providing services to client as contracted.

Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil arrived at location of Home Care Organization (HCO) for the purpose of a complaint investigation.

Enforcement Analyst (EA) Megan Vigil, was greeted by Office Director, Constance Cheong and Designee/Corporate Recruitment and Compliance Manager, Vicki Wildman. EA, Vigil requested the schedule for February 2025 and April 2025, Home Care Aide (HCA) attendance policy from HCA handbook, and copy of client services agreement for review. EA, Vigil conducted an interview with Vicki Wildman and Constance Cheong. EA, Vigil advised to create and provide the disclaimer/acknowledgement to clients regarding HCA attendance process.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.