Complaint Investigation Report

On the allegation Staff do not ensure a resident has hot water LPA found the following:

When LPA spoke with the ED they states that they were aware that there was an issue with the hot water especially in R1's room. ED states that the issue took a few months to resolve because they were trying to locate the issue and that they resorted to replacing the boiler system for the facility. LA also interviewed R1 who stated that they did not have hot water in 1 of their bathroom showers for a few months. R1 states that their apartment has 2 bathrooms so they were able to get hot water in the other bathroom. R1 states that the hot water has since been restored and they are no longer experiencing any issues. Based on interviews the above allegation is Substantiated.

Based on LPAs interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted and a copy of this report provided