Complaint Investigation Report

During the course of investigation, LPA conducted residents and staff interview. Based on interview with staff, they denied witnessing or knowing any staff that yelled at the residents in care. Staff stated that they have not witnessed or heard any staff acting inappropriate behavior towards residents in care. Based on residents interview they denied witnessing or hearing any staff yelling at residents in care.

Allegation: Facility not providing adequate care for resident

During the course of investigation, LPA conducted records review, interview with staff and residents. Records review on physician’s report and care plan revealed that resident (R1) was ambulatory and does not require toilet assist. Staff stated that for residents that needs incontinence care, the care staff checks on them at least every 2-3 hours to meet the residents needs.

LPA observed during the visit that residents are comfortable, well dressed and staff are attending to each resident in care.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report provided