Complaint Investigation Report

On 8/1/2025 LPA conducted tests on residents call button. LPA found that R1's pendant was not working properly and that staff were not notified when it was pressed therefore they were not able to meet the residents need in a timely manner. LPA asked staff when they came to help R1 get ready for meal time if they received a notification for R1's pendent being pressed and they stated "no". During the observation Health and Wellness Director was present. Therefore the allegations are substantiated.

***LPA assessed a civil penalty for repeat violation ($250)***

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal Rights and a copy of this report provided.