Complaint Investigation Report

079201116-4-12-2023-15-AS-YFLS-CT8W5D-20230628165859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2023 and conducted by Evaluator Lizette Francisco

COMPLAINT CONTROL NUMBER: 15-AS-20230306120048

Melissa Malek, Regional Director of Health Services

Facility staff who are engaged in food preparation and service did not protect resident meals from contamination.

On 4/12/23 starting at 10:10 AM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to deliver findings for the above allegation. LPA met with Melissa Malek, Regional Director of Health Services and explained the purpose of the visit.

During the course of the investigation, LPA obtained information, reviewed records, collected documents and interviewed staff, and residents. It was alleged facility staff who are engaged in food preparation and service did not protect resident meals from contamination. However, based on record review of incident report, facility had an outbreak of norovirus. LPA interviewed 4 residents and 4 of 4 residents stated although they exhibited symptoms, it was not due to food poisoning.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided to Melissa Malek, Regional Director of Health Services.