Senior Care Records.

Complaint Investigation Report

Green Valley Care Home, San Ramon11/01/2021Licence 079200929

Census4
Date signed11/01/2021 04:00:38 PM
The inspector’s account

079200929-11-1-2021-15-AS-KHOS-CHCLMU-20220816085319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/22/2021 and conducted by Evaluator Lizette Francisco

COMPLAINT CONTROL NUMBER: 15-AS-20211022082651

Facility failed to update resident's medical assessment

On 11/1/2021 starting at 2:00 PM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to conduct complaint investigation for the above allegation. LPA met with Administrator and explained the purpose of the visit.

During the complaint invesgiation, LPA reviewed records and interviewed Administrator. Based on information obtained, facility failed to update resident's medical assessment. During a Case Management visit on 10/18/2021, LPA reviewed two resident's (R1 and R2) physician's report and LPA observed R1's physician's report was last updated on 8/14/2020.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal rights and a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction