Complaint Investigation Report

On the allegation " Staff are not properly supervising residents who may be a fall risk" the following was found:

During interviews with staff on 8/7/2025 and 9/12/2025 were able to identify residents needs. LPA also observed sufficient coverage of staff on the day of the visits to meet the needs and services of residents. Based on observations of the staff schedule and staff on duty there is adequate supervision. LPA also briefly spoke to R3 who did not have any concerns with the care that they are receiving. On 9/12/2025 during PM shift LPA also tested call buttons in a random selection of rooms and staff were prompt to respond. Therefore the allegation "Staff are not properly supervising residents who may be a fall risk" is Unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.