Complaint Investigation Report

LPA obtained copies of eviction letter issued to client 1 (C1) and C1's responsible party. LPA observed that an eviction letter dated 5/18/2025 was addressed to the responsible party for C1. The eviction letter cited Incomplete admission documentation, lack of essential medical information, interference with the facility's ability to coordinate care..., disruption to the emotional stability of other residents/staff, and determination that the client's needs can no longer be met within the scope of the facilities program.

On 11/14/2025 LPA conducted an interview the Licensee. During the interview the Licensee reported challenges with communicating and collaborating with C1's responsible party and stated that issuing an eviction for C1 was the best course of action. LPA reviewed the reasons listed in the eviction letter and determined that the stated causes are not supported under applicable regulation. LPA also observed that A Needs and Services Plan modification was not performed to determined that the client's needs cannot be met by the facility therefore the allegation Licensee illegally evicted resident is Substantiated.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal Rights and a copy of this report provided.