Complaint Investigation Report

During the course of the investigation on the allegation Staff do not ensure that resident is able to receive visitors. LPA conducted interviews with W1, S1, S2 and C1.

During interviews on the allegation Staff do not ensure that resident is able to receive visitors , S1 reported that there was a visitor that came to the house for C1 and C1 informed S1 that C1 didn't want to visit with the visitor. Interview with C1 revealed that C1 didn't want to visit with the visitor so the door was not answered. Interview with S2 stated that the facility allows visitors at anytime due to HCBS Federal Regulation. S2 also stated that C1 often has a change of mind and C1 might want a visit or might not just depending on what's on C1's mind. S2 also stated that S2 didn't recall C1 ever having visitors.

Based on interviews and information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given .