Complaint Investigation Report

ALLEGATION: Facility staff do not ensure that client's hygiene needs are met

LPA tour of supply room and interviews revealed that the facility is providing clients with the hygiene supplies as needed. Supply room was low on supplies during tour, there were supplies ordered that needed to be picked up by staff, Licensee provided the Department with photos 01/18/2023 supply room was fully stocked.

ALLEGATION: Facility staff does not keep the facility free from odor

LPA tour of common areas, apartments 109, 135, 202, 231 and 234 and interviews revealed that the facility common areas were free from odor however apartment 109 had a slight odor, 135 had a strong odor and 202 had a odor. Each apartment has housekeeping service once a week, clients sometimes refuse to have apartments cleaned. Common areas are cleaned multiple times in a day, there are 2 to 3 housekeeper and maintenance staff on duty daily

Based upon the information obtained during investigation. The above allegation are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given