Complaint Investigation Report

Investigation Finding: It was reported to the department that the facility allowed a resident to say inappropriately and made threatening statements to another resident. LPAs interviewed C1. C1 did not want to be interviewed without ab attorney present and did not provide any more details to the department. LPAs interviewed C2. C2 said residents will swear and say rude things to one another, but staff do intervene to prevent escalation. C2 said C2 has not spoken to the police regarding verbal abuse. S1 stated that all staff are trained in CPI, de-escalation techniques, and will redirect clients by using incentives such as cigarettes or ice cream, or what ever else is available at the time. S2 stated that if there is verbal escalation they use verbal redirection to de-escalate clients, staff do not just sit back an let it happened. There is always staff or security in all areas f the facility, staff are trained to act immedicable. S3 stated that S3 tries to empty the area of other clients and tries to separate clients into rooms and offer them things such as cigarettes to calm down. S4 stated that S3 will assess the area and tries to redirect by offering resident incentives such as cigarettes breaks, Based on interviews, this allegation is UNSUBSTANTIATED.

Allegation: Staff did not protect resident from harm while in care.

Investigation Finding: It was reported to the department that staff did not protect a resident form harm. C1 did not want to be interviewed by LPAs without an attorney present. S1 stated that all staff are training in CPI training and it is a hands off facility. If there is a physical altercation, staff try to redirect verbally to separate clients and will call for outside support if unable to separate with redirection. Outside support being the police. If staff can separate the clients, clients are counseled. Non aggressors will be pulled into another room for safety.