Complaint Investigation Report

Allegation: Staff do not ensure the facility is kept in clean, safe, sanitary conditions at all times for residents in care.

W1 reported that C1’s carpet was soaking wet, bed had no linens, there was mold and mildew all over the walls, and no furniture. S1 reported to LPAs that C1 will run the shower and sink then get into bed leaving the water running thus flooding the room. Housekeeping regularly cleans rooms twice a week, as reported by staff. S2 stated that C1 turns on sink and leaves it on flooding the room daily. C1 did not have a roommate. S2 changed C1’s room from 205 to 230 due to the wet carpet from flooding. Interview with C1 revealed that C1 brushes teeth and will leave the water running. C1 also stated, C1 no longer leaves the water running as it costs C1 money. C1 also stated that other people would come into C1’s room and throw feces on walls that caused the mold and mildew. Therefore the allegation is unsubstantiated.

Allegation: Facility failed to provide clean bed linens and blankets.

W1 reported that C1 did not have linens on bed nor furniture in room. C1 stated that someone came into room and put feces in bed under mattress cover and on top of blankets. So they were removed and staff provided with new linens. S2 stated that C1 takes linens off bed. Staff assists clients in washing bedding once a week. S1 stated that the facility provides linen if clients run out, and clients can get new linens. LPAs toured facility and saw that he facility has a supply of linens such as mattress covers, sheets, blankets and comforters. Therefore the allegation is unsubstantiated.